About Pam
It was 2017 and after being a successful CIO for a decade, my role was being eliminated. I was one of the youngest CIOs in my region at the age of 35 and had been involved with multiple company transformations. I had seen first-hand how strong project execution and empathetic leadership were crucial to the success of delivering business transformations. As I prepared to exit my last CIO role, I reflected on my passions and knew instantly what I enjoyed most: bringing order to chaos, strategy execution, and leading teams through change.
What’s more, what I heard from organizations of all sizes regarding their transformation projects were challenges such as: project delays, resistance to change, and employee burnout. These common struggles risk project and company success. That is when I realized that my unique experience and passions could help!
So in 2024, I launched Change Dynamics - a company that provides interim leadership to organizations going through a transition whether that be due to a restructuring, an unplanned resignation, or unprecedented growth. My unique approach applies a 3-step process of “Engaging, Aligning, Communicating” to bring structure, transparency, and clarity to your team during the transition. Hiring an interim leader relieves the pressure from organizations so they can focus on the important task of finding the perfect long term leader for their organization!
Benefits of hiring an interim leader - we are laser-focused on short term results, are strong team builders, have operational expertise, are strong project managers, and bring new perspectives. In addition to these benefits, having lived in the C-Suite multiple times, I know first-hand the pressure to deliver and the importance of moving with speed and with a strong execution plan for delivering measurable results.
Case Studies
“I had the pleasure of working with Pam Welker on a very large EDI project. There were many pieces to a very complex puzzle. With her meticulous style and energy to organize entropy into manageable tasks, Pam helped ensure the success of our plan. Experiencing often changing timelines and multiple moving parts, Pam is unfazed by unseen obstacles. She is truly a valuable member to a team if the intended end-result is bringing structure to intricate processes. ”
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eCommerce and Digital Marketing Interim leader
Summary: I stepped in as the interim leader of an eCommerce and Digital Marketing Team when the person recently hired didn’t work out. The team had just combined from two separate teams and had no team cohesion, the systems were unstable, priorities were not clear, and there was a critical project that needed to be delivered by year end. I led the team for 6-months, helping them with clarity on priorities, stabilizing the systems, delivering the key project on-time, leading the team with empathy which brought much needed stability and cohesion, and on-boarding the permanent leader once she was hired.
Details:
The Situation:
The team had very low morale and many were choosing to quit
The technology systems were unreliable and kept causing problems
We had a short timeline to migrate off a legacy system
Priorities were not clear
Results Delivered:
I stabilized the team, took action to keep the most valuable resources and built an organizational heat map for the new leader
Built a short-term strategy to stabilize the systems and define key priorities
Completed the migration off the legacy system by the deadline
On-boarded permanent leader
What made this interim role successful?
Support from Executives: I had strong support from the company’s top leaders and was given clear authority to lead the team
Freedom to Lead: I was allowed to make decisions within a clear chain of command
Open Communication: I was treated as part of the leadership team, with full access to important business goals and challenges
Bias for Action: Quick prioritization and laser-focus on stability and project delivery helped unleash the team’s collective ability to execute against a plan together with success. This in turn elevated morale, created team cohesion, and created reasons to celebrate!
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Summary: An organization had a struggling project that was capitally funded and needed to be completed by a certain date to avoid additional licensing fees and impacting the project ROI. The team had a gap in project management, an ineffective leader, and very low internal customer satisfaction. I helped the team get the project back on track, delivered on-time, built a prioritization process to improve customer satisfaction, and led the team in an interim capacity until a new leader was hired.
Details:
The Situation:
A large capital project was in full swing
The leader of the team was not working out
The team had very low morale and there was no prioritization or customer advocacy in place
Chaos was their daily life!
Results Delivered:
Got the project back on track
Built a prioritization process for all requests working with the internal customers
Created a dashboard for internal customers to see the status of their projects real-time
Stabilized the team during a leadership transition
On-boarded permanent leader
What made this interim role and project successful?
Stakeholder Support: There was strong stakeholder support for the project and quick resolution of issues when raised
Collaboration: Internal customers were motivated to have more visibility into their requests and welcomed the collaboration to build a realistic prioritization process for all project requests
Open Communication: Increased HONEST communication helped enable the weekly prioritization process and build trust across teams this helped the new process take root
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
